The Future of Enterprise Management: Embracing Digital
Transformation
IN THIS PANEL DISCUSSION, WE WILL EXPLORE THE ROLE OF MATRIX42 IN ENABLING AND DRIVING DIGITAL TRANSFORMATION FOR ORGANIZATIONS. OUR PANELISTS, EXPERTS IN THE FIELD, WILL DISCUSS THE SOLUTIONS AND SERVICES OFFERED BY MATRIX42 THAT HELP ORGANIZATIONS STREAMLINE THEIR IT OPERATIONS, ENHANCE SERVICE MANAGEMENT CAPABILITIES, AND OPTIMIZE ENDPOINT MANAGEMENT. WE WILL DIVE INTO REAL-WORLD EXAMPLES AND SUCCESS STORIES, DISCUSSING THE CHALLENGES AND OPPORTUNITIES ORGANIZATIONS FACE IN THEIR DIGITAL TRANSFORMATION JOURNEY. JOIN US TO GAIN VALUABLE INSIGHTS AND PERSPECTIVES ON HOW MATRIX42 EMPOWERS ORGANIZATIONS TO EMBRACE DIGITAL TRANSFORMATION AND STAY AHEAD IN THE RAPIDLY EVOLVING DIGITAL LANDSCAPE.
Good morning, good afternoon, I hope this
panel will bring value the future of Enterprise management enhancing digital
transformation in this panel today and the discussion we will explore the role
of MatriX42 in enabling and driving digital transformation for organizations
our panelists experts in the field will discuss the solutions and services
offered by matrix42 that will help organizations streamline their I.T
operations enhance service management capabilities and optimize endpoint
management we will dive into real world examples and success stories with our
clients discussing the challenges and opportunity of organizations face in
their digital transformation Journey join us to gain valuable insights and
perspective on how MatriX42 can Empower your organization to embrace the
digital transformation and stay ahead of rapidly changing digital
transformation good morning good afternoon hope this panel will bring great
value the future of Enterprise management embracing digital transformation in
this panel we will discuss and explore the role of Matrix42 in enabling and
driving digital transformation for organizations our panelists and experts in
the field will discuss the solutions and services offered by Matrix42 that will
help your organization streamline their it operations enhance service
management and optimize endpoint management we will dive into real world
examples and success stories discussing the challenges and opportunities
organization face in the digital transformation Journey join us and gain
valuable insights and perspective on how MatriX42 Empower organizations to
embrace digital transformation and stay most importantly ahead of the rapidly
evolving digital transformation landscape.
I am Rudy Shoushany, Digital transformation expert DxTalks and I will be moderating
this panel.
Welcome with me the panelists:
-Mr. Boris Samuel the VP of sales support MatriX42 headquarters
Germany.
-Mr. Antoine Ibry managing consultant of signature consultancy
-Mr. Julian Salem director of Coe Center of Excellence become offshore
-Mr. Walid Heloo managing director midis group
-Mr. Samer Hani director of sales and
operations Matrix42 EA meta.
So Today, we're going to start with the first question, and it's going to be
addressed directly to Julian, who is actually a customer of MatriX42; Julian,
what are the key drivers and motivations for organizations to embark on a digital
transformation journey, particularly in the context of Enterprise management.
Hi Rudy hi everyone, first of all thank you for having me here today it's a
great honor for me to be part of this final discussion with this group of
experts and share my insights on the topic of digital transformation about the
key drivers for organizations to embark on this digital transformation Journey
well I believe it's the realization that embracing digital Technologies and
Innovation is no longer an optional nowadays but necessary for survival and
growth the driving force behind our organization and many organizations digital
transformation effort is not just the pursuit of The Usual Suspects such as
increased efficiency cost saving competitive Advantage instead it revolves
around the notion that embracing digital technology is crucial for the
long-term survival and preservation of the organization themselves in this
increasingly fast-paced technology driven World organization that fails to
adapt and evoke will be facing the risk of becoming irrelevant or Obsolete and
other words embarking on a digital transformation Journey organization of
proactively securing the future but ensuring they remained a child Innovative
and capable of meeting the ever-changing demands and expectation of customers
and stakeholders well if you want to talk about these demands and expectations I
can I can bring up the Streamline process digital tools and platforms nowadays
enable us to automate and streamline processes to reduce manual effort and
increase operational efficiency and this is exactly why we are purchasing at
this point Matrix42 to adapt the processes we are creating in our organization
inside the digital tool it helps us also also provide improved decision making
with access to refined data and analytics Enterprise management can make
data-driven decisions leading always to better outcomes and improved
performance last but not least it enhanced collaboration digital transformation
promotes collaboration communication within and across the teams breaking down
the finals and fostering the culture of innovation and agilities and this is actually
the main issues we are experiencing in small medium and big organization very
interesting thank you uh Julian I think coming from perspective of a customer
because you have the final output you have the final power you have the final
test and check to verify and certify the product uh I think this is very
valuable coming from your side we move to our second question how does digital
transformation impact Enterprise management practices and what are the major
shifts or transformation organization need to consider.
Boris what's your take on this well like Julian already said um organizations
needs to transform organizations needs to adopt to what's the current status of
the market and looking at the current markets today it's so that where we come
in from an age where I.T was involved by business decision makers on a
management level in corporations which turns out that we have to become a more
organizational driver have to be the transformation driver for organizations in
order to get gain uh and get more out of the corporation's abilities we at MatriX42
we love to say it's time to elevate people and accelerate services and that's
specifically because uh given the fact that there are so many resources out
there in modern I.T organizations that are very smart people Highly Educated
people that have an understanding of how technology works but now we have to
bring them from behind the screen to in front of the people make sure that they
help the organization gets to the next level and discover the abilities of what
that digital transformation and Enterprise service management actually means
coming from the past we thought that Enterprise service management would be an
incident management product a problem management a change management perhaps it
would have been something that went from from the I.T to even another
department whereas as of today users will tell us what process they want to
have taken care of with modern technology where they want to see workflows
whether we want to have portals that give faster and better quicker resolution
to their issues during daily work and we want to make sure that with the the
few resources that we have and we've seen a phase where it's quite hard to get
additional people that are smart enough to help organizations to grow fast just
because it's a war out there with regards to talent to use those people given
the right tools and Technologies to walk through the Enterprise discover what
capabilities they have and use them to uh with a smart technology to accelerate
the services that those organizations provide in I.T and we're looking back to
where I.T comes from it used to be so that like in the 70s where this was an
organizational department for for data management rather than Information
Technology right we need to get back to that thought of how can we help shape
better organizations and use that uh ability to elevate people and accelerate
Services specifically like there's a heavy squeeze on on the margins that
that's a company's face.
Samer you also have uh some some
ideas around that margins please, I just want to focus
on few things that you guys have mentioned both of you uh you and Julian on the
let's say the silos that we are having in the within the organizations those
are functional silos but we really want to move them into a cross-functional
sinus where we have the right collaboration and where we have the right
workflow based approvals available there and when we talk about such digital
transformation let's say enhancement of processes there will be nothing better
than an Enterprise service management that caters to all of these servicing of
requests incidents endpoints and so on very interesting thank you Samer.
I think
this brings a totally new way of thinking of how to solve the problem
and how today with the fast technology and digital transformation is really taking the world and then I'll follow up with another question with you Samer.
What are the potential challenges or barriers that organization May face when
undergoing a transformation in the context of Enterprise management and how
can these challenges be addressed.
Samer let me talk from The Matrix42 perspective is the
shaping of experience so I'll give you two example on this let's say you have
Kareem or Uber now you can see that there are the concept is renting a taxi but
what they have contributed to their application is the experience where when
you rent a car or when you call for a taxi all what you care about is looking
at the map what time the driver will come he meets three minutes and then this
kind of experience is not available in every and single corporate or the
organizations that we work with so the tradition and let's say Enterprise
service management you don't give yourself experience that would shape the
organization in a better way because our people they are users living the usual
life and we are going and checking Amazon apps they're checking the Uber apps
and so on and they're getting the right experience rather than having it
exactly the same within the old corporate so if you look at the challenges one
is the experience that we have and then the resistance of employees because in
the service management you have a new process of enabling uh the business line
of businesses and you need to optimize those processes so imagine you have 10
years let's say employee who was doing the process exactly as he wanted 10
years ago and he doesn't want to change that so this will bring a lot of
challenges in in this sense and then also the complexity of Technologies so
nowadays you have customers who are on-prem completely or forward they say I
want also a hybrid between on-prem and on cloud and at the same time they have
multiple systems and if you think about processes enablement from a business
policies or technical policies this means that you need to do some sort of
integration because and and this is where also another challenge integrating
with Legacy systems and making sure that the process will flow from the request
until the data center be it on premise or on the cloud and the most important
thing as well also is the lack of the ROI and the call centers so those
challenges let's say the major challenges in the organizations is that when we
start applying those this platform like that Matrix42 carries you apply with
that the correct course Center because every single request or every single
process has a cost and that cost has to go to a tropical Center so how are you
going to manage this with the finance team how are you going to explain to it
that this is a new process a new way of thinking this might turn out to be a
bit messy here.
I would love to hear Julian's feedback from a customer point of view and then I
would love to hear as well walid's feedback from an MSP provider perspective
Julian uh you're muted Junior yes hello can you hear me yes perfect okay so I
guess uh sander you are asking the right question to the right person uh trust me
today uh we've done a lot of homework a lot of research to pick the right tool
and the right the right uh let's say the right tool for our model and we ended
up with a purpose of confidence taking Matrix42 one from the experience and friendly
management to the helpful and launchable staff to the stalking Community we are
now in the process of adapting adopting actually Matrix42 as our ticketing tool
and World Space Management solution to implement and apply our predefined sets
of processes for our managed service solution uh moving this tool has enabled
us you know from a traditional ID to a modern IP infrastructure with Cloud
adoption and it's bringing tons of benefits to our organization I can State
probably three uh three benefits that are mostly helping us today one is the
cost efficiency the cloud computing illuminates the way the need for large
front investment in Hardware infrastructures consequently we can scale our
resource our I.T resources as needed and paid for what we use leading to cost
saving and improved financial management to the type of sequence of
sustainability and accessibility the cloud platform offers scalability along
with us to easily adjust our Computing resources based on demand ability
enables us to quickly respond to changing means and the Deep workload scale
operations cloud services enabled organization right hours to provision and
deploy completely important with just few clicks I think you can spend you can
spin up virtual servers storage and networking components reducing the time
required for Hardware procurement setup and configuration okay thank you thank
you Julian.
Antoine because you're on the implementation side and as a partner and whether
you are an SMB or a large Enterprise how does digital transformation
initiatives in the Enterprise management help those organizations streamline
their process and improve their operational efficiencies and most importantly
today's I think it's very important to Drive the cost saving well.
Before answering this I would like to elaborate more on what Simon was saying
especially the resistance from employee and stakeholders and this is related to
resistance to change so communication is very important in here so the benefit
of digital transformation and communication of this benefit and provide
training and supports for the employee involve the employee and the decision
making processes or practices now getting back to the to the to your question
well I would say the first thing to look at when it comes into practices on
processes is automation of manual tasks and this is very important when you
come into digital transformation it will it will enable the automation of
repetitive and manual task this will reduce the human error uh accelerate
processes or practices and free up employees time for more strategic and
value-added activities and this is related such a hard delay or robotic process
automation streamline workflow like we see in Matrix42 Enterprise service
management and this is an achieve greater operational efficiency another point
an important practice when it comes into large or as an MP Enterprise adopting
digital transformation if the customer experience and engagements and this is
where we talk about digital transformation allow the organization mainly to
enhance the customer experience and engagement through various channels by implementing
customer relationship Management systems or Enterprise service management
system for I.T service management uh also by providing self-service portal and
this is where Matrix42 will give a big value and we are talking about about
advanced UXUI organization also provide a seamless consistent and
personalized experience to the customers or the end users and we see this with
with Julian's customers uh also experience leads to higher customer
satisfaction loyalty loyalty from customers also increase revenue for the
organization or the Enterprise or small medium business customers hi cloud
computing as as Julian mentioned he talked a lot about Cloud compute and where
do the value will be given to the to the customer and their end users and I will
ask therefore remote work and flexibility so with digital transformation become
even more crucial when it comes into remote work I don't think digital tools
such metrics 42 and the platform for remote collaboration not only remote work
uh also project management communication organization can maintain business
continuity ensure employee productivity and reduce the overhead costs
associated with the physical office spaces on the challenges and also on the uh
improving operational efficiencies thanks thanks Rudy and thanks everyone let
me shed some light on how to connect the dots between what Julian request is
for his business and for his customers what Buddhist mentioned on the digital
transformation that every business is really going through and from more from a
tools perspective or from platform perspective what somewhere mentioned so you
have right now the pressure is the 24x7 operation the second pressure is about
the 24x7 availability of each and every business so going back to the example
that somewhere shared you don't care about the application you don't care about
the platform everything that you care for is within two minutes the taxes
should arrive to pick you up you know and this is what really driving the
business transformation these days yes it's not about only cutting down on cost
it's not about only developing a new platform or deploying a new a new tool or
a process yes it's about being there on time it's about supporting the core
business for the customer to really scale and really understanding the the
market requirement and saying the customer requirement and entering the agent
requirement and the back end as more of a responsibility for a service level
agreement making sure that all these businesses are fully operational at any
point of time the businesses always responded at any point of time this is I
think the key point that relay Matrix42 allow us to deliver and if you go there
about how you make sure that the application is available how you make sure
that the data is secure how you make sure as the end user is able to access the
application and access the platform how you'll be able to make sure that the
transaction is happening on time so it's a combination of three four five
different perspective at all time that has to be always streamlined at any
point of time and again Matrix will do allow us to really give us the
flexibility give us the scalability and give us the availability to be able to
deliver such a service uh thank you Waleed for your valuable uh input on this.
My question will go to Antoine how does Matrix42 contribute to this digital
transformation journey of organization and can you provide an overview of the
solution and services it offers and the specific context.
Antoine: I would love to interfere
here with one comment it's very important that customers whoever is willing to
implement Enterprise service management and enhance the transformation or
enhance the the digital let's say plan they have is to look at processes in a
very serious way and what happens sometimes with customers is that they think
that Matrix42 or any other service management provider with brilliantly like
you know fix like magic everything no this is not the case because it's hard
work rather than Magic we carry the itil standards so Matrix42 can go and jump
more than let's say 15 processes especially if we Club the service desk
processes like incident requests self-service catalog Etc plus the asset
management the software license asset management and so on so but the key Point
here is that customers has to invest with the right consultant that can set the
process in the beginning aligned with the itil standards and then implements
and this is superior here and I would love that Antoine can shed some light on
this as well while he's answering his question well absolutely absolutely
summer so we've been doing this for years now and yeah this is a start Point
having practices in place having the documentation having the communication and
the education for the organization and end user so they understand what to do
they understand the standard behind what they are doing and what is the value
so having this documentation in place is very crucial and we are talking about a
very big list of of practices to be adopted now having these processes just as
a document will not help the customers moving into life now and most important
with Matrix42 is bringing these documentation bringing these practices and
implemented in life environments so here we are following ITI hello following
covet 2019 and many other standard or best practices or methodology such as CIS
security and the Matrix42 yes we'll move these from the drawer into the
organization will let the end users and customer use the please documentation
use these practices by adopting Matrix42 technology and I'm gonna focus on two
main points the Enterprise service management from Matrix42 and the digital or
the security platform from Matrix42 when it comes into the Enterprise service
management it is available for many of these practices out of the box so you
just install this software and start using these practices directly and I will
give an example the change so change management when it come into it change
management and adopting change management so we'll help the the employee the
end user and the customer understand the changes how to use the change
management and what if the value of change management from Matrix42 and many
other practices and when you come into digital Security Management mainly it
will adapt and ensure that the security will protect the customer privacy will
protect selfish significant challenges when you come into security I think
it's an interesting discussion and before we continue just want to advise
our viewers to have their questions in the chat we will get back to you and
then we will tag you accordingly so you will be notified yeah I would love to
hear questions from the end user from the viewer it's very important so we
can answer what they have in their mind before Rudy let me just confirm
from my perspective I have a lot of feedback from Julian I don't know hello can
you lower the kind of the speakers go ahead Julian okay so before
I continue uh
Boris I'll jump into and I'll ask you a question can you share any specific use cases and success stories where Matrix42 has
played a significant role in driving those digital transformation within an
organization I'm sure you have a lot which one would be the highlight maybe
because you've been involved with a lot of projects right?
Boris thank you for the
question actually I've been with Matrix for many years for more than
10 years now and so with that in mind I've seen many different customer
scenarios projects across different technology sections and then also different
processes that we're rolling out in the context of service management with
those customers and I've approach three little um stories of customers that you
might have heard of before um so that everybody feels comfortable with
understanding what the customer scenarios are I would want to start off with an
automotive company a company that helps building parts for cars um and it's a
company from Canada called Magna Automotive International and what they do is
with their around 170 000 employees is that they had a service Management in
place many years ago that they felt like they had the hardest time to to pick
up on what the customers wanted because everything that a customer would
request they would go out and create a ticket for them and they would start
working it off and it was just too too much and they were looking for how to
find out what the five most requested things in that organization of 170 000
employees would be and then um find a solution that would sort of not
absolutely but sort of fit most of the standards across the company because
there's the difficulty is that they say we are international but we act oh so
locally and that's true for so many companies that they want to keep their
local operations their local standards but then also they want to have the help
from Modern systems that come from corporate and that's what's the exact same
case with Magna Automotive so what they was what they did was they started with
five across the company standardized services that they started rolling out um
several years ago and that in the meanwhile that they've been on their Journey
from I.T service management to Enterprise service management has turned into
more than 700 standardized Services across the company for the 170 000
employees so that whoever has requests may it be I.T facility or anything
else for instance HR Services they could use Matrix42 access technology and
then in the back end our workflows that will help solve the requests of those
users I've got another one that comes from retail there's a company called
Metro Group they're fairly large retail chain across uh across Europe and also
um have some operations in Arabian countries where they do like Specialty Foods
and certain restaurants as large distributor of uh cooling warehouses Etc but
in one large operation is the Metro Group France right they
are a Marketplace for restaurant operators with 100 warehouses across the
company where they have like specialty food and restaurants can go and do their
shopping there and they've created their own project for service management for
Enterprise service management gave it a name they got that cloud-based concept
it's called Lucy let us care for you is what they named it and what they've
been doing was not only transforming their I.T services but mostly the HR and
facility services that were very important for their warehouses and Logistics
to run them through workflows based upon our Enterprise service management
platform and so um and then last but not least um there is uh uh the important
fact that they cut down service times for every single request on average being
a seven day process that included even papers signing off Etc to cut it down to
a day or two at Max so that they were way faster many hundred percent faster
than they were before and then last but not least the sample from also
long-term customer and the idea behind it I would want to talk about is not it's
only increasing efficiency by partnership this is sporting goods company called
Puma that is headquartered in Germany in the south of Germany and they are
using our workflow technology to the edge we have a low code and no code
workflow engine that people can use our customers can use to adopt their
business process and find out how to optimize their operations and with that
workflow engine that company Puma Sporting Goods they've taken that workflow to
the edge and then have requested as being a prime partner to Microsoft and an
early adopter in their environment on how we could help them to better
integrate to delegate in Microsoft Technology so what we've done is we've
used them as uh one of our technology partners and being a customer for so many
years to take their voice and start building integration into Microsoft teams
so that going forward people could just use teams to approve or deny service
requests and make it way easier and that's the important thing is being a
customer with Matrix42 means we have an open here for those customers and we
can have projects together and help them find new ways on how they can gain
more efficiency in order to elevate their people and then accelerate their
services as well thank you Boris and then when when what what really picked up
for for me is like we're talking about hundreds of thousands of customers or
users of metrics you know and this is right this is unbelievable how you can
manage using that so it's really important to understand the scale that it can
go Way Beyond the Enterprise absolutely it could be for smaller customers as
well as large ones so exactly there's something in the bucket for everyone yeah
thank you for that
I'll jump to Samer, I'm
loving the discussion of how really it's going and how does matrix42 enable
those organizations to really manage and optimize their endpoints from
traditional desktops laptops and then we know there's a lot of movements
especially now with mobile devices so it's not easy to to handle the
environment anymore, back then it used to be behind the firewall in one
place today it's all over the places and then adding to that IOT devices which
I don't see often offered because this is part of the transformation right so Samer, how are you really enabling all of those
Samer: what what I like is that we
go into facts and I'm I'm gonna share my screen and then take you into facts
like how we can see things and that's the beauty of Matrix42. why I'm
showing this screen just to tell you that look at this dashboard and you can
have thousands of those dashboards enabled what are the operating systems the
computer manufacturer uh ownerships computer types and so many other things
that you can have quick visibility at the same time in order to take quick
actions now the fun part here is that they are all in a single platform this is
what we are missing nowadays with the Legacy let's say companies that they have
acquired much more companies in order to deliver a single solution but with
Matrix42 when it comes to endpoint management and all other devices they are
all in a single pane of glass and I'll give you a use case now it managers if
they want to manage all these devices bring your own device or the corporate
device or whatever they can select a task they can select all kind of devices
they want for example it's a checkbox of high tide and Android phone Samsung
for example iPhone and a Windows and a Mac and then I want to deploy for
example Adobe and then I click next and if I want I can automate this
completely from the service management that is embedded in a single platform
can you imagine the power of a single coded platform that can deliver unmatched
experience to manage those endpoints and to increase the efficiency and the
productivity of the it players within the organization they have a full
compliance understanding on who got what and who owns what and what kind of
assets they carry I can have a full continuity process and let's say onboarding
off-boarding of employees within minutes rather than days I can understand all
the licenses that I can optimize be it for sap or Oracle or or so what we are
talking about here is an unmatched experience and I would love just to show you
this this kind kind of dashboard to tell you that this single platform is the
right way to move forward and implement the digital experience and one more
thing I would love to do in in seconds just to show our users now or to show
whoever is attending this to understand how powerful is this and count with me
the seconds okay look at this I'm gonna move right now into a local zero code
application delivered on top of the service management guys when we are talking
here is the new way of doing business look at this look how fast I've created
right now a task that has a full ITIL standards into full Incident Management
I've changed here the timing of the incident and if now I want to move it to
another team I can have I moved it right now into the networking team where
it's gonna be fulfilled by them all under the ital standards all under the
process and the workflow approvals that the company have and they want to
deliver do you see the power of Matrix42 and where we are right now so does
this make sense here guys I would love to hear your feedback and thoughts on
that well let me I would like to elaborate more on on what was what were you
showing summer and mainly on the dashboards and we always advise our customers
to to have this Asset Management practice in place and with coming to asset and
digital transformation we are more into software than Hardware rights so
organization must manage their licenses these days and this is the most course
part for any organization and this is where Matrix will add the biggest value
when it comes into Asset Management within the license management so the
customer can tell with Matrix42 how many license he acquired how many they are
using and how many any is going to to renew for next year and this is a big
reduce in course and operation cost year after year believe me once you adapt
such a license management solution from Matrix42 this will give you a big
return on investments since you mentioned and one since you mentioned this and
this is very important for all who's attending this session to understand that
there are customers outside sorry vendors outside they say that we can do
license management or license optimization I would love to tell them one thing
ask them if they have the ELP positioning the effective license positioning
because this is what counts I don't want to Discovery mechanism I don't want
only a dashboard that can show me how many licenses do I have I want an actual
understanding of my ELP positioning right now and how much I need to stay in
order to become compliant with sap or Oracle or IBM or Microsoft thank you
interesting take I think on this and how the I love the demo you know the
agility of this application not just the power the agility of how things can uh
really you know been run zero code or no code and this is where again it jumps I'll
jump into Julian because he's for me he's the certifier he's telling us is this
really true is he really you know taking benefits of such uh Solutions and then
on this how as a customer you know moving from traditional ID to Modern one and
I'm sure you've you've tried this in your organization and everybody is
transforming how this helped them to adopt Cloud concept from on-prem to on
cloud and then optimize the operational efficiencies with complete license
control and capacity planning knowing that those two are maybe uh the hardest
things to really manage uh because those are directly with cost Julian
absolutely let me let me just walk you a little bit through my journey and as a
customer and shed some light also on what Antoine was describing before on how
Matrix42 helped apply the processes into the digital tool when we started
building our managed service model we're building now a managed service model
for a big satellite provider to cover the whole globe so basically we thought
it was a mission impossible to create our processes and have a digital platform
that will enforce and apply these processes until we we met one day we were
introduced to to Antoine and we were able to successfully complete the phase
one of the project which were the processes and luckily Antoine introduced us
later on to the Matrix42 family and the dream of applying to the exact
processes that we have built in terms of Incident Management problem management
asset management change management whatever you want X management we were able
to to uh to introduce them into a tool that will effectively run these
processes and now we are in the process of adapting The Matrix42 beginning
system and work workspace management solution and to apply our predefined set
of processes for the managed service solution about the second part of the
question which is the cloud adoption this is very important for us also and uh
I talked about the cost efficiency the scalability and flexibility the rapid
provisioning before let me talk also about the enhanced security part uh you
today the cloud service providers such as Waleed they often have robust
security measures in place including data encryption backups Disaster Recovery
plan by leveraging their expertise those organizations can improve the overall
security posture of their I.T infrastructure also we can talk about improved
performance and reliability as well the cloud platform typically offers high
performance Computing capabilities redundant infrastructure and reliable
service availability this will ensure consistent and uninterrupted access to
applications and data minimizing downtime and overall system performance
especially for companies like us who are based in in Lebanon this is very
crucial for us very important thank you we understand the power of implementing
those Solutions it's becoming clearer and clearer and this is where I'll jump
to valid and Center again uh you know how does really this application and
metrics address these challenges and complexities associated with this digital
transformation from managing the diverse uh endpoints not just one we have a
diversity today and ensuring security and compliance and delivering efficient
I.T Services I'll start with valid and then I'll take it afterwards you need
you need the scalable platform you need the capable platform that allow you to
do that something that is easy on the flight that you can manage you need
something that is agile that you'll be able to really choose from point A to
point B you need something that allow you to really choose multiple destination
be it on the cloud on-prem mobile someone working in a cafe someone trying to
connect over VPN and so on you need this flexibility to download your this and
again to answer the SLA from a customer point of view remember that every
single customer these days is a 24x7 operation is not an 8 to 5 anymore and
you see all sort of devices almost every every single month you see at least
one or two new devices one into a new platform coming to security there are
thousands of malicious attack that's happening on a monthly basis and you can
see from the most uh outside repetitive vendors to some startup that they are
just starting up lately into the business if you don't really deliver the right
practice if you don't give the right security and the right Assurance for the
customer that the data is encrypted the data is protected the connectivity is
always available the security or measures are always taken and if you don't
give those insights those dashboard at any point of time made it accessible for
the customer to really go and check then you will fail as a service provider so
you have to really drive the the right connectivity between what the customer
is asking for what is the business is asking for and what is the tool that is
really required to to deliver such on your premise for such a environment I can
continue a little bit because it's very important just to drive the right
connectivity between all the different points that were shared and business
impact is the most critical part of of the Core Business and the core
application yes you have to make sure that no business is impact at all or a
very minimal business if something happened you can always drive the customer
for for a safe a disaster recovery environment so that you'll be able to really
minimize uh the the downtime for the customer and once you're able to achieve
that then the customer will be able to really focus on the Core Business
transformation strategy that the customer should be responsible for not for the
uh for for the tools and for the processes and for the complexity you cannot
enforce social certain devices or certain vendor you have to go for iPhone or
you have to go for something you have to go for them or you have to go for HP
you have to go for you know it's up to the end user whichever the customer is
is really happy to use the customer has to use whichever the customer is
implementing any process or tool the customer should be able to really
implement this you as provider should be able to really allow this and have the
right flexibility to cover it perfect summer would you like to pick up on this
yeah yeah definitely I I would love just to explain few things when when we
talk about compliance and insuring security and so on this is where we come
into the picture with the asset management and the discovery mechanism that we
have but remember if we cannot discover uh then we cannot secure and manage and
I go always into facts I'm sorry but that's another screenshot of or like let's
say the system live and you can see on the same platform you can have a
complete dependency mapping and relationships and this is very important now
Waleed as an MSP or the clients that we have they can truly understand what
kind of assets are connected to their Network they can understand that there is
a home device that is being connected that does not have the right let's say
policies and compliance that goes within or aligned within the corporate or
whatever Waleed is putting as standards in their stock and not and not only this
the dependency mapping that we carry it carries all the sensible data and this
is what customers really need is to understand that my server or my service is
connected to this PC connected to this switch connected to that router and all
of those we understand the dependencies and I can simulate the outage of that
so which means I can categorize the risk of that particular service based on
business based on the services that they carry and many many more so again back
to the reality is that having such platform in place would deliver a lot of
added value and I want I want to stop talking about Matrix here I would love
that whoever is going to listen to us later on they're gonna understand that
when we go to you we're gonna solve the problem we're going to make sure that
we solve the problem we will not go away until it's being solved and that's
what I love in Matrix42 we always solve the problem and especially when we have
the partnered ecosystem around us from an MSP provider and their experience
when it comes to the stock not delivering it as a service 99.999 Cloud
availability or our Cloud availability data stages or Partners like Antoine who
understands the processes so it's a complete gift gonna receive like customers
gonna listen uh thank you thank you summer I think it's really important to
understand the power of of such a tool and this this is where I'll start
rounding up and then ending up with the last question to Boris and then we'll
do a final quick uh 30 seconds uh takeaways from each uh of us uh and then
Boris it comes last to you how can you provide insights into the future roadmap
of Matrix what's happening I don't know how much can you share with us there's
I don't know there's a lot of Secrets a lot of cooking also happening and how
to continue to evolve to meet those changing needs of organization that are
undergoing currently digital transformation as I mentioned before our aim is to
help people to get to get more out of their work time because it's hard to get
new people and that's our aim we want to make sure that Services become better
now I've I can't elaborate on the whole roadmap now just to the sake of timing
but whoever is interested make just contact Matrix from to find out how we can
help them also in the future but I borrowed again like three different things
that I would want to talk about that we're currently building upon um to short
and mid-term because that's like the relevant stuff to the people that may
decide working with Matrix which you on a short term scale uh in everybody's uh
discussions right now machine learning of course is a Hot Topic also for matrix and while we work a lot with knowledge when talking about all those ITIL
based processes all around the service management then we need smarter
Solutions than ever when it comes to indexing & tagging knowledge
compression making sure that all of the contacts that we get from tickets from
service requests get automated in a smarter fashion than they are today and
that's something that we'll have in a short time frame so that will help our
customers to get more out of the content that they have in their database
already by using smarter technology using machine learning technology um but
with that in mind while talking about all of the the ITIL based process and all
of the Enterprise um um speed up process we must not forget about the budgeting
and while budgeting is hit hard by not having the right people and not having
access to technology we're all trying to push our stuff out to the cloud now
with that in mind um we have a new emphasis as being one of the the software
Asset Management vendors in the world out there who are actually like Oracle
database and Java certified who are um accepted like uh Auditors around the
world for their Microsoft um software Asset Management uh auditing capabilities
it's not only that but we're seeing a new trend that also marks a change in how
software Asset Management actually happen just because of the cloud and having
Cloud cost management as a new discipline which we already have for like
the Microsoft, adobe's and a few more this is going to have a new emphasis
in the future where we're going to invest in additional vendors but then also
other hyperviser Technologies other CloudService operators to cut their cost and put that into the reporting and then also like the reports that
we just saw from Samar as well and then making sure not only that we're taking
care of the cost but then help people ease the work that they have when working
with Matrix from two consoles while the smart machine learning helps additional
data helps want to make sure it becomes easier to work and what summer already
expressed like uh having the ability to have a smart release management once we
want to roll out something and we don't want to know which type of device OS is
behind but we want the system to take smart decisions on how to get that piece
of software out to the edge on where it's actually needed and well working on a
new set of release management processes from within our Enterprise service
management workflows that will not only be limited to software management but
to all different types of releases in an organization whether it be also
facility HR or software from the it that are part of that release management
set that we want to roll out some memories but that's it there's way more that
we could talk about and way more ideas that we have on how we can help improve
our customers Workforce Empower them help them get things done faster with less
resource and making sure we don't hit their budgets thank you Boris and then
now give every one of you a chance to quickly summarize it up so that we can
close today's panel I'll start as the screen shows.
Julian then Walid and Samer than Antoine
Julian: I want to confirm from my side also on
what the what samer said as well our incentive as a customer to go with Matrix42
today and to work with this group of people is the actual ecosystem that was
built between Matrix42 signature consultancy it's giving us a turnkey solution
where we can build the processes for our model uh insert the processes into a
digital tool in order to apply them and have them set up on a cloud where they
can be secure and scalable so thanks for that and good luck guys for the future
thanks thanks Julian if if you're just listening throughout throughout almost
like maybe a 40 or 50 minutes it looks like it's quite complex yes but I think
with the investment of all the parties together we made the service management
operation management and business management extremely simple and by what I
mean by exceeding the simple is within 24 hours any customer can be onwarded
within 24 hours a week and start delivering on the customer and I think this is
where we made and we converted complex environment complex item configuration
stool processes and people and whatever it takes in a very simple manner that
can it answers all the requirements from business from people from change from
business requirements from applications and so on in a very simple way that any
person can can understand it and any any customer can start on running in less
than 24 hours well let me add so mainly if you want to get the most return on
investments when it come into tools such Matrix42 I would advise and always advice
start with the process design have the processes in place so you can gain and
use most of the tools most of Matrix42 can give you so you you you gain more
from practices rather with us or you will do it in-house doesn't matter just
start with the process design process documentation yeah thank you thank you
Antoine and thank you also Julian thank you for giving us such uh trust and
credibility and uh thank you Waleed also for the same thing thank you Antoine.
Samer: I'm not going to talk about Matrix42 I'm going to talk about the people
about the heroes that they are available in the Middle East here the team that
we carry they are all bunch of Heroes with great morals we are working with our
customers to become the best partner for them to become the most strategic
partner for them and I can assure you now we work based on models we work based
on utmost commitment to our customers to our partners to make them better to apply
their uh any kind of strategies and help the middle management help their own
all of their employees to maintain such understanding of strategy of our
customers to become better in business and make sure that they will remain the
best among the competitors as well.
So thank you all when you work with Matrix42 here you work with great minds and
great people that they will always take care of you and not sell you thank you
thank you for staying with us on this panel don't forget to follow Matrix42 on
all social media platforms we'll put them in the description don't forget to
ask your questions depending on which platform you come in and we will
definitely answer them and we'd like to thank the Matrix42 and the customers
and the Consultants that joined us today that really brought a lot of value.
Matrix42 is the solution for all your Enterprise management digital
transformation with that I'd like to thank you and see you with the next one
and the next panel.
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